virtual assistant nextgenbranch
01 December 2021
In our digital age, banks need to constantly improve user experience by adopting innovations within IT budget allowance to remain competitive. Up for consideration are chatbots and virtual assistants, which can provide real time customer assistance and support, whilst reducing costs for banks. They come in different shapes and sizes, including voice, and are predicted
cybersecurity awareness month
28 October 2021
As October is National Cybersecurity Awareness Month (ECSM), it is important that key decision-makers in the financial services sector know the best strategies to ensure the security of banks’ assets as well as how to efficiently and reliably defend their networks. This is especially true and important in the age of digitalisation, where the surge
2021 bcx awards
30 September 2021
On Tuesday 14th September, Auriga was named the winner of the 2021 BCX Awards in the Best ATM/Self-Service Experience category with our #NextGenBranch solution. We are likely to see more and more banks closing branches because of the reduction in customers using legacy banking channels, cost pressures, reduced footfall, as well as the emergence of
brighttalk webinar
27 August 2021
On Tuesday 27th July, Auriga participated in the BrightTalk webinar hosted by Allison Ebbage, with special guests including Mark Aldred, VP of International Sales at Auriga, and Robin Setty, Senior Principal Product Manager (Partner Solutions) at ACI Worldwide. They discussed how this partnership helped both companies to improve customer service through self-service banking technology, as