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Banca Carige — one of Italy's leading banking groups, has undertaken a review of its territorial coverage through branches, with the aim of optimising costs and increasing operational efficiency.
Carige Smart Branches, the new intelligent branch model enabled by Auriga's technological solutions, combines digitalisation with the human component for an innovative customer experience.
Carige Smart Branches is a model consisting of a set of digital branches, each of which is equipped with smart technologies that allow customers to access all the bank's services in self-service mode or to interact (in special areas) with the bank's advisors via video assistance in a secure manner.
“The branch transformation programme has run smoothly, supported by Auriga’s responsiveness to the rapid pace of change”
“We are the only bank in Portugal where you can pay in a cheque at midnight”
Sergio Magalhães, Director of the Digital Transformation Office
Millennium BCP achieved the highest quality of customer experience with a Net Promoter Score (NPS) of 85%.
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HEADQUARTER - BARI
Via Don Luigi Guanella, 17
70124 Bari - Italy
TEL: +39.080.5692111
Niccolò Garzelli
Milan office
niccolo.garzelli@aurigaspa.com
MARK ALDRED
London office
mark.aldred@aurigaspa.com
ALESSIO CAZZOLA
Milan office
alessio.cazzola@aurigaspa.com
Stefano Cipollone
Milan office
stefano.cipollone@aurigaspa.com
Daniela Azzolini
Milan office
daniela.azzolini@aurigaspa.com
MARTIN ESPINELMexico City office
martin.espinel@aurigaspa.com
ŁUKASZ FELUCHLondon office
lukasz.feluch@aurigaspa.com
RUDY DE WOLFBrussels office
rudolf.dewolf@aurigaspa.com
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