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Shared infrastructure like ATM networks or branches can help maintain physical access to cash and financial services in communities that are at risk of losing their local bank branch or ATM. As we know from our work with Batopin, the ATM pooling initiative for Belgian banks, shared banking infrastructure can enable investment in modern self-service
Even though customers have moved towards cashless payments in recent years, more people are starting to rely on cash again as cost of living pressures increase. So, access to cash is more important now than ever before. But, accessing cash is becoming increasingly difficult as bank branches are disappearing on high streets across the UK.
Today, September 18th, marks an important day in how one country, the UK, responds to customer concerns over the loss of bank branches and ATMs in their communities. From this the date the UK’s financial regulator, the Financial Conduct Authority, formally applies its new powers to regulate how banks shutter bank branches and cut ATM
Last month, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024. This is the most authoritative study of how well or not major organisations serve their customers. Overall, the latest report finds customer satisfaction is dipping across all sectors including banking and financial services.
