Category: Resources

The banking industry has seen many changes in 2021, both in Europe and around the globe.

We witnessed cases of banks modernising their infrastructures, the adoption of ATM pooling initiatives, and a continued focus on access to cash by governments and consumers alike.

That said, as we approach the end of the year, in this White Paper Auriga proposes five key trends likely to be seen in 2022 within the financial services industry.

Banks are confronted with what seems to be an impossible puzzle to solve. Even as more customers go cashless, banks are under greater social pressure to provide access to cash, but the cost of delivering this is too high.

The answer seems to be ATM pooling, that involves transferring ATM fleet ownership of two or more banks into a separate entity. But how can banks extract the most benefits from ATM pooling?

As there has been an increase in customer demand for a digitally enabled omnichannel consumer experience, the role of the ATM as an important channel for accessing banking services, has been challenged.

However, the ATM and its family of devices are essential to the infrastructure of the modern branch, as they can offer 24 hours of local or remote services across a whole range of products and services.

This means that financial organisations need to take action now with policies that preserve and improve access to cash and services, whilst also addressing operational costs and changing customer habits.

Digitalization and cybersecurity are two concepts that go hand in hand. With the progressive transfer of financial services to the digital space, security needs to be reinvented, no matter what channel customers are using.

As a desired target for cybercriminals, financial institutions have been forced to deploy comprehensive, intelligent and proactive security strategies.