How can banks balance digital transformation with IT costs?
Digital transformation can mean huge IT costs. While traditional banks are absolutely right to invest, how can they do it in a way that doesn’t overstretch their budget?
Discover Auriga’s top tips for banks saving money while future-proofing their business.
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The importance of cash and ATMs in today’s payments landscape
Cash and ATMs still have an important role to play in our everyday lives, and will continue to do so for the foreseeable future.
However not all banks are able to leverage the full potential of self-service devices: banks that do not invest enough in their ATMs risk missing out on inherent benefits of the technology, such as improving customer engagement and creating new opportunities and services.
Download the white paper to find out what banks should be doing to retain customers and mantain access to cash.
Extreme Remote Banking: how and why banks should make investing a priority?
Extreme remote banking – a term encompassing the provision of banking services in extremely remote, rural communities – should be a key focus for every UK retail bank right now.
Why?
There are potential ramifications of new legislation on banks, as well as ethical debates around the accessibility of financial services in small communities.
Banks should therefore invest in and maintain remote banking to avoid missing out on not just revenue opportunities, but more importantly, valuable relationships with customers.
Download the white paper to find out what should banks be doing to improve access to financial services in small communities and remote areas.
Top Banking Trends for 2019 and How Banks Need to Prepare
What does 2019 have in store for banking?
This white paper explores the key banking trends that will shape the industry throughout the year and how banks need to prepare.
Discover how bank branch location, fintech partnerships, AI experimentation and more will impact banking over the next twelve months in our white paper.
ATMs and Age Friendly Banking Services to Tackle the Ageing Population Boom
When it comes to demographic trends impacting access to financial services, there has been a heavy emphasis on how the Millennials – or digital natives – are going shake up the way people bank.
However, there is a bigger demographic tidal wave hitting the sector with our society becoming more and more dominated by ageing consumers. Banks need to adapt to a sharp increase in the number or older consumers.
Download the white paper to find out how financial institutions should respond to the ageing population trend and improve accessibility for elderly customers.
Why banks need to rethink their approach to the cloud
Key banking channels are hugely important to customer engagement and are nearly all in the cloud, with the ATM being left relatively untouched by cloud technologies and locked away from potential benefits.
Exploiting cloud technologies provides the best approach, and sits somewhere in between the ‘fat’ and ‘thin’ client approaches – a solution often known as a “Smart Client”.
Download the white paper to find out why banks need to consider a cloud-based ATM architecture to facilitate innovation to revolutionise performance and customer experience.
The role of Big Data in banking and how it can drive a successful omnichannel strategy
Big Data, also known as ‘digital black gold‘, is a real gold mine in terms of extracting value.
Starting from the extracted historical customer data, a bank can motivate customers and improve the interaction with them.
Retail banking is forecast to be one of the industries which will experience the most economic benefits from big data, though the use of it isn’t without its challenges for retail banks.
Discover how financial institutions can turn data into action and business value in our white paper.
What trends should banks be aware of as we move into 2018?
2018: what lies ahead for the banking industry?
We expect to see a few large changes in 2018, all centered around digital transformation and self-service software.
Download the white paper to discover which key banking trends lie ahead and our insight on how banks can prepare to face this year’s challenges.
Three things to think about when bringing chatbots into your bank
Artificial intelligence is on the rise, and companies everywhere are exploring how this technology can help enhance the customer experience.
As well as explaining the three key considerations for banks bringing chatbots into the customer service experience, this whitepaper considers the future of chatbots in banking.
Download the white paper and find out why AI promises to be a win-win for both banks and their customers.
Could your bank cashier soon be replaced by chatbots?
50 years ago the first ATM marked a fundamental shift in the banking sector, and chatbots are a continuation of this automation trend.
Although banks will undoubtedly face some teething issues along the way, the trend towards AI in banking suggests that it will be instrumental in delivering a smarter and more personalised service to clients.
Download the white paper to find out what further work is needed if these systems are to truly revolutionise the bank-client relationship.