Category: Resources

Big Data, also known as ‘digital black gold‘, is a real gold mine in terms of extracting value.

Starting from the extracted historical customer data, a bank can motivate customers and improve the interaction with them.

Retail banking is forecast to be one of the industries which will experience the most economic benefits from big data, though the use of it isn’t without its challenges for retail banks.

Discover how financial institutions can turn data into action and business value in our white paper.

2018: what lies ahead for the banking industry?

We expect to see a few large changes in 2018, all centered around digital transformation and self-service software.

Download the white paper to discover which key banking trends lie ahead and our insight on how banks can prepare to face this year’s challenges.

Artificial intelligence is on the rise, and companies everywhere are exploring how this technology can help enhance the customer experience.

As well as explaining the three key considerations for banks bringing chatbots into the customer service experience, this whitepaper considers the future of chatbots in banking.

Download the white paper and find out why AI promises to be a win-win for both banks and their customers.

50 years ago the first ATM marked a fundamental shift in the banking sector, and chatbots are a continuation of this automation trend.

Although banks will undoubtedly face some teething issues along the way, the trend towards AI in banking suggests that it will be instrumental in delivering a smarter and more personalised service to clients.

Download the white paper to find out what further work is needed if these systems are to truly revolutionise the bank-client relationship.

Big Data and huge swathes of information can be harnessed to improve the customer experience.

Although there is some way to go before banking can be truly included in the Internet of Things, it is certainly on its way, especially considering the huge innovation potential of this phenomenon.

Download the white paper to find out more about Internet of Things and the potential for its use in banking.

The phrase “branch of the future” is more popular than ever and the challenge of a diversification in the way in which customers bank today is real.

Generational changes in expectations also mean the smartphone generation wants more than functionalism and customisation; they want maximum value and a heightened customer experience.

Discover how bank branches must change to fit into the varying needs and wants of today’s customers, across all generations.

Download the white paper to find out how banks must rethink and reposition branches – the cornerstone of sales and underwriting of financial products – in their distribution strategy and relationships with customers.

Personalising the customer experience at the ATM channel allows banks to provide a tailored and individual experience, improving customer satisfaction and loyalty.

This can be achieved in a variety of ways, from sending messages prompting the purchase of a new product to allowing customers to personalise their online, mobile and ATM banking service.

Auriga’s WinWebServer software suite allows customers to go one step further. Find out how in our white paper.

As the number of staffed bank branches declines in the UK, the smart ATM stands as a profitable solution.

It allows bank customers to not only withdraw cash and check their bank balances, but also replicates the services normally found behind the bank counter.

Download the white paper to discover why the UK is the ideal environment for smart ATMs and their extensive range of capabilities.