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Nowhere to hide: Why UK banks urgently need to improve their customer service
As of August, banking providers in the UK are obliged to publish information on how likely people would be to recommend their bank, inclusive of its online, mobile, branch and…
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Bank branch closures – lessons from Europe’s banks
With more bank branch closures recently announced by some of the high street’s biggest names, Auriga is urging banks not to miss a trick when it comes to rethinking their…
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Summer reflections – 2018 in banking so far
With the UK in the midst of a long, hot summer, we wanted to take the opportunity to reflect on what has certainly been a big year for banking to…
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Why you should forget about building the bank of the future – and make it happen today
The banking industry is under incredible pressure. The rise of FinTech has created an ever increasing number of challengers, traditional methods of banking are under increased pressure to remain open (with…
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Why GDPR should be the least of your worries
Everyone has seen the impact of GDPR. Businesses have completely reviewed their data protection and privacy practices, and countless hours have been spent getting them up to scratch before the…
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Challenging the challengers – is the balance of banking shifting again?
The rise of the challenger banks over the past five or so years has been a cause for concern for the banking industry. A bank built for the tech generation,…