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With the Financial Conduct Authority closing the consultation on how banks manage branch and ATM closures and whether the guidance on these matters should be chanced, Auriga examined the situation and shared its perspective on what could happen next. For a substantial number of people, indeed, having access to in-person banking services is still crucial
This year’s ATMIA’s Europe and Emerging Markets 2024 conference and exhibition is coming to London’s Royal Garden Hotel from 9th October to 10th October 2024. The event will be advocating for cash, ATM security and payment choice for customers. It will also bring together an array of stakeholders from the global ATM industry, including financial
It is no secret that banks are under pressure to digitally transform and drive innovation in their operations and improve their customer service practices. They should always strive for ways to innovate their operating systems and ensure that customers are able to access the best service possible across all platforms. Thus, creating a truly omnichannel
Digital transformation and innovationin technology have had a strong impact on the supply of banking services to customers and the bank-to-customer relationship. Banks need to prepare themselves for unprecedented challenges by adapting their strategies, to keep pace with new technologies and maintain a competitive edge in the long term. Auriga is committed to research and
Last month, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024. This is the most authoritative study of how well or not major organisations serve their customers. Overall, the latest report finds customer satisfaction is dipping across all sectors including banking and financial services.
Even though it is heavily spelt out by regulators and others, the digitalisation of financial services comes with increased security risks, even as it improves services and operating efficiencies. This year, the 2024 Global Financial Stability Report from the International Monetary Fund (IMF), said the financial services sector is highly exposed to cyber-attacks, with nearly
Today is election day in the UK. When the campaign started, we asked how much the loss of in-person banking services and the demand for better alternative solutions that use new technology would be an election issue. While there have been bigger issues debated during the campaign, ensuring local communities have better access to cash
How Green can your access to Cash Strategy be?
Banks have placed a strong focus on delivering next zero targets by 2025, but how can they successfully achieve this goal? They need to focus on making cash, ATMs, and electronic payments more sustainable and reduce the carbon footprint.
In this White Paper we set out how a net zero cash management strategy can be something that banks and ATM operators can execute on to achieve their green goals.
As retail banks approach the half-year point, how should we be judging the success of their customer service strategy six months into 2024? Should the metric be how much have they digitised their teller services or how many cross–channel services have they offered? This is how major banks measure success in responding to changing customer
The date for the UK General Election has just been announced. This led our VP of international sales, Mark Aldred, to consider how much the loss of in-person banking services should be considered by politicians. Writing in Electronics Payment International (EPI), Mark argued politicians should address voters’ concerns about the decline in in-person access to
