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The phrase “branch of the future” is more popular than ever and the challenge of a diversification in the way in which customers bank today is real.
Generational changes in expectations also mean the smartphone generation wants more than functionalism and customisation; they want maximum value and a heightened customer experience.
Discover how bank branches must change to fit into the varying needs and wants of today’s customers, across all generations.
Download the white paper to find out how banks must rethink and reposition branches – the cornerstone of sales and underwriting of financial products – in their distribution strategy and relationships with customers.
