• ENEN
    • IT IT
    • FR FR
    • DE DE
    • ES ES
PARTNER LOGIN
  • ENEN
    • IT IT
    • FR FR
    • DE DE
    • ES ES

Auriga

  • COMPANY

    • About Us

    • Auriga History

    • Group

    • Our Values

    • Our Network

      • Partnerships

      • Certifications

      • Suppliers

    • CSR (ethical code)

      • CSR – Corporate Social Responsibility

  • BANKING

    • Overview

    • Needs

      • Channel Integration

      • Monitoring network

      • Marketing & Customer Relations

      • Accessibility of banking service

      • Corporate Banking

      • Banking Data Analysis

      • Branch of the Future

    • Products and Solutions

      • Shared Services

        • WinWebServer Architecture

        • Proactive Network Monitoring

        • One to One Marketing

      • ATM / Kiosks

        • WWS ATM

      • Internet / PC

        • WWS PC

      • Mobile Banking and Payments

        • WWS Mobile

      • Electronic payments

        • MyBank

      • Bank Marketing & Digital Signage

        • WWS One to One OMNIA

        • WWS Signage

        • WWS Perfect

        • WWS RSS Feed

        • WWS Simply Feed

      • Network Monitoring & Fraud Management

        • WWS Proactive Monitoring Manager

        • WWS Fraud Management System

        • WWS Simply Check

      • Call Centre

        • WWS Help Desk

      • Cash Handling

        • WWS Cash Handling

        • WWS Cash Management

      • Digital Invoicing and Document Management

        • WWS e-Invoicing

      • Branch

        • WWS Fill4Me and Bank4Me

        • WWS Greæter

        • WWS Customer Management

      • Business Analytics

        • WWS Business Analytics Management

        • WWS Asset Management

      • Cyber Security Platform

        • Lookwise Device Manager

  • NEWS & MEDIA

    • News

    • Press Release

    • Press Review

    • Blog

    • Videos

  • RESOURCES

    • White Papers

    • Customer stories

    • Research

    • Brochures

  • CONTACT

    • Contact us

  • CAREERS

    • Work for Us

    • Online application

    • Job vacancies

Press Release

  • Home
  • News & Media
  • Press Release
  • French Customers Voice Strong Support for ATMs Despite Rise of Cashless Payments and Mobile Banking

French Customers Voice Strong Support for ATMs Despite Rise of Cashless Payments and Mobile Banking

04 May 2017 / Press Release

Major consumer survey reveals ATMs annoy a quarter of French people and especially Millennials as outdated but 95% say they rely on and want new services on their ATMs

Auriga, a leading European software solutions supplier for the banking and payments industry, today revealed new research into the attitudes of French bank customers towards ATMs. Conducted by independent market researchers OpinionWay, the research found that over 90% of French people are generally satisfied with ATMs, with 95 percent of those interviewed saying they would like to see at least one new service made available on ATMs. More than one in ten (14 percent) would even be prepared to pay a small fee (less than two euros per service on average) to benefit from additional services. Younger customers – 25-34 years old – express less satisfaction with the ATM customer experience and more strongly believe the technology is outdated and needs improving.

With increased use of debit cards and the emergence of new payment methods, ATM usage has been steadily declining in France over the past five years. In this study, nearly a third of respondents (29 percent) said they were using ATMs less frequently than they used to.

However, the study reveals that this doesn’t necessarily mean that ATMs are considered less essential. The research reveals a high dependency on ATMs. A very high percentage – 95 percent – of respondents said they rely on at least one type of cash machine (either one located within or outside a branch, or located in a shopping centre or train station). For 89 percent of respondents, security (safe surroundings) is the biggest factor to consider when choosing an ATM to use, with 87 percent saying that their choice also depends on what services are available via the machine.

ATMs are still mostly used for their original purpose, with 92 percent of respondents using them to withdraw cash, 45 percent to deposit cheques and 39 percent to check their balance.

Despite generally being considered as easy to use and efficient, ATMs were seen as annoying and outdated by nearly a quarter of French people surveyed. However, they still have a lot of life left in them, with 95% of respondents expressing an interest in the possible new services that they were shown as part of the study.

The most popular idea for new ATM services proved to be the ability to deposit or withdraw money in coins as well as notes (in euros and/or foreign currency) (94 percent of respondents). This was followed by the ability to carry out cardless cash withdrawals at 56% (which would be made possible via a one-shot code sent to the customer by email or SMS or via a smartphone using NFC technology or a QR code). In third place was the ability to use the ATM to set up face to face or video link meeting with bank advisers (53 percent).

However, the large numbers of respondents were equally keen to see “extra bank” services made available. For example 43 percent would like to be able to reserve and print tickets for shows or sports events using ATMs, 42 percent would like to be able to pay their bills and 36 percent would like to be able to manage their loan repayments directly using cash machines.

New services should therefore be considered, especially since 14% would be prepared to pay an additional fee to access these new services on cash machines (provided that this amounts to less than 2 euros per service on average).

The study does suggest a generational divide with 25-34 year olds express the greatest need for a better customer experience on ATMs, and being more likely to perceive ATMs as being overall “unsafe” (45%), “outdated” (37%) and “annoying” (37%). Generally speaking, they are more interested in the new services that could be offered via ATMs than the rest of the population – 31% of them would like to have access to more services on automatic cash machines, compared to 23% of the general population. This generation is already much more likely to carry out non-banking transactions via ATMs, such as purchasing stamps or phone top-ups (17% compared to 12%).

Thierry Crespel, EMEA Sales Director at Auriga, says

Today’s consumer has changed significantly and tends to be more demanding, as a result of increased use of online and mobile banking apps. Massive use of bank debit cards may be overshadowing the use of ATMs. But this study proves that ATMs still have a lot of future potential. Introducing additional services will add value and increase their appeal, particularly among 25-34 year olds. This is encouraging news for banks, as it highlights an opportunity for them to add value to their business model via paid services, thereby increasing the profitability of this service channel.

He added

Looking at our neighbours, we see that Italian and Spanish banks today offer over a hundred different functions, from standard cash withdrawal, transfer, balance-checking and deposit services to more advanced services, such as event ticket purchases and reservations, international transfers (like Western Union), ordering of cheque books, topping-up of travel cards or even cash withdrawals without using a bank card. It’s feasible that these services could be introduced in France by banks as part of their client strategy”

Methodology

Quantitative study carried out between the 3rd and 8th of March 2017 of 1,026 people aged 18-65 years of age, all of whom were clients of a traditional or online bank and users of ATMs. This sample was taken from a location that is representative of the French population as a whole, in terms of gender, age, socio-professional category, region and town size.

Download the press release

For information about Auriga’s PR activities and to receive our press kit:
Contact the Communication Department

     
  • Tweet
  • News
  • Press Release
  • Press Review
  • Blog
  • Videos
  • Infographics

SUBSCRIBE TO THE NEWSLETTER

Subscribe today and you will get:

  • News on software solutions
  • Customer stories
  • Invitations to industry events and conferences
  • Detailed reports
  • Market research
  • and much more!
CONTACT

HEADQUARTER - BARI
Via Don Luigi Guanella, 17
70124 Bari - Italy

TEL: +39.080.5692111

info@aurigaspa.com

Milan office
Rome office
Brussels office
London office
Pamplona office
Mexico City office

BUSINESS CONTACTS
Niccolo Garzelli - Auriga - Footer

Niccolò Garzelli Milan office
niccolo.garzelli@aurigaspa.com

MARK ALDRED London office
mark.aldred@aurigaspa.com

Stefano Cipollone Milan office
stefano.cipollone@aurigaspa.com

Daniela Azzolini Milan office
daniela.azzolini@aurigaspa.com

MARTIN ESPINELMexico City office
martin.espinel@aurigaspa.com

lukasz-feluch

ŁUKASZ FELUCHLondon office
lukasz.feluch@aurigaspa.com

RUDY DE WOLFBrussels office
rudolf.dewolf@aurigaspa.com

EXPLORE
  • About Us
  • WinWebServer
  • Blog
  • White Papers
  • Research
LATEST NEWS
  • ATMaaS Managed Serviced blog en

    Keeping Customers Engaged with ATM-as-a-Service

    14/03/2023
  • cms-business-solution-press-release-img

    Auriga forges new ATM fintech partnership to further grow Latin American business

    28/02/2023
  • Banking industry accolades for LDM news

    Banking industry accolades for LDM

    23/02/2023

Connect with us

SUBSCRIBE TO THE NEWSLETTER

Auriga Spa - Copyright © 2023 - All rights reserved | Legal Notice | Privacy Policy
P.I. 05566820725 - Capital € 1.196.055 i.v. - R.E.A. 426675

TOP
We, and third party websites you may interact with via our site, use cookies to collect site usage data and improve your experience, this includes permanent and profiling cookies.
By clicking ‘Accept’ you agree to allow cookies, however you can disable this through your browser settings at anytime. If you opt to totally or partial disable cookies, this might compromise some features on the website.
For more information on our cookie policy, go to the Legal Notice page.
Accept

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT