ATMIA Webinar on NextGenBranch sponsored by Auriga
As the banking industry is evolving with the latest technology and evolving customer expectations, it is important for financial institutions to understand the benefits of the #NextGenBranch.
For this reason Mark Aldred, Head of International Sales, will be taking a deep dive into this topic in his webinar, ‘Security-focused and customer-centric: benefits of the #NextGenBranch’ on Thursday 2nd July 2020.
The webinar, organised by ATMIA, will discuss ways to merge customer needs, expectations, and accessibility during the current COVID-19 pandemic.
In order to strike a balance, it is essential that the bank branch becomes not just a touchpoint in the omnichannel banking strategy, but is also able to uncover the potential of new self-service devices – to make financial services always accessible, achieve greater efficiency, and enhance the customer experience.
Understanding the benefits of the #NextGenBranch
This is where having a lean bank branch is key – they are fully digital, customer-centric, multi-service, AI-enabled, and open 24/7.
Next-gen technologies, such as video banking, allows banks to provide their customers with another touchpoint, to offer many of the same transactions and services remotely.
Auriga’s Bank4Me solution offers a platform or dock station in a private area of the branch, accessible to customers after recognition.
It allows customers to access all the services of the bank in self-service assisted mode and interact with the bank’s consultants via video conference, in a safe and personalised way.
Tune in to the webinar to find out the 4 main benefits of deploying a lean bank branch and adopting a remote banking solution.
We will also discuss the advantages of embracing cloud-based ATM software – it is able to improve the customer experience both at the ATM and at the bank branch, generate extended IT-related cost savings, and enable better integration with other digital channels as well as non-banking services.
However, without neglecting security concerns, which must be prioritised due to the ever‑growing number of cyber-attacks targeting the self‑service banking infrastructure.
Save the date
The free webinar will take place at 15.00-16.00 BST, Thursday 2nd July 2020.
Find out more and register your interest!
Register here
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