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As the banking industry is evolving with the latest technology and evolving customer expectations, it is important for financial institutions to understand the benefits of the #NextGenBranch.
For this reason Mark Aldred, Head of International Sales, will be taking a deep dive into this topic in his webinar, ‘Security-focused and customer-centric: benefits of the #NextGenBranch’ on Thursday 2nd July 2020.
The webinar, organised by ATMIA, will discuss ways to merge customer needs, expectations, and accessibility during the current COVID-19 pandemic.
In order to strike a balance, it is essential that the bank branch becomes not just a touchpoint in the omnichannel banking strategy, but is also able to uncover the potential of new self-service devices – to make financial services always accessible, achieve greater efficiency, and enhance the customer experience.
Understanding the benefits of the #NextGenBranch
This is where having a lean bank branch is key – they are fully digital, customer-centric, multi-service, AI-enabled, and open 24/7.
Next-gen technologies, such as video banking, allows banks to provide their customers with another touchpoint, to offer many of the same transactions and services remotely.
Auriga’s Bank4Me solution offers a platform or dock station in a private area of the branch, accessible to customers after recognition.
It allows customers to access all the services of the bank in self-service assisted mode and interact with the bank’s consultants via video conference, in a safe and personalised way.
Tune in to the webinar to find out the 4 main benefits of deploying a lean bank branch and adopting a remote banking solution.
We will also discuss the advantages of embracing cloud-based ATM software – it is able to improve the customer experience both at the ATM and at the bank branch, generate extended IT-related cost savings, and enable better integration with other digital channels as well as non-banking services.
However, without neglecting security concerns, which must be prioritised due to the ever‑growing number of cyber-attacks targeting the self‑service banking infrastructure.
Save the date
The free webinar will take place at 15.00-16.00 BST, Thursday 2nd July 2020.
