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Banks want to provide customers with an omnichannel experience. This includes a comprehensive set of services that use all digital channels and self-service automation. Not to mention, addressing the challenge of reducing infrastructure and operational costs.
Self-service banking can offer tremendous benefits to customers who want secure access to their cash, deposit and other banking services. But, for too long this channel has not been part of the omnichannel vision of many banks.
This blog outlines how to remove the barriers to making self-service solutions integral to banking omnichannel strategy. It also discusses the kind of innovations that can be possible.
What does this look like?
Auriga identifies three main business strategies that ensures financial institutions remain competitive, provide exceptional services, and continue to play a vital role in the communities they serve. Let’s explore them:
- Architecture Upgrade for Self-Service Financial Channel Management
The key step is how banks must upgrade their self-service banking architecture to one that is channel agnostic. This will trigger proper transformation of digital services and capabilities because it enables banks to embrace the ever-expanding array of digital channels, innovative technologies and support advanced functionalities, such as transfers, deposits and other complex transactions and service requests in today’s self-service financial landscape.
In addition, a modernised architecture enables proactive monitoring and issue identification, allowing banks to maintain smooth and uninterrupted operation of their self-service financial channel, contributing to improved operational efficiency and personalized experiences.
- Re-imagine digital self-service branch technology
This is achieved by integrating advanced self-service terminals with supplementary services and combining them with assisted and remote banking options through video. This transformative approach not only ensures access to cash to communities by revolutionising retail banking presence and approach, but it also creates new revenue streams and makes the ATM or ASST an integral part of an omnichannel banking strategy.
- ATM as a Service (ATMaaS)
How self-service banking is free to be more flexible and adaptable to changing customer needs also can shake-up how self-service banking channel is managed by a bank. The ATM as a Service (ATMaaS) model is about outsourcing the self-service banking channel to a specialist provider who can optimise how the channel is evolved and managed.
Financial institutions can ensure convenient access to cash for their customers by working with an ATMaaS partner. This also helps to maximize operational efficiency and redirect focus towards core banking activities. With ATMaaS, banks can efficiently maintain widespread cash services, ensuring a seamless and cost-effective banking experience for their valued customers.
HOW AURIGA ENALBLES THE FUTURE OF ATM ARCHITECTURE
At Auriga, we enable your vision of a modern ATM architecture and banking software stack that delivers innovative and tailored solutions to transform self-service banking technology within an omnichannel strategy. WinWebServer (WWS) is a set of software modules for ATM network management. It also has a software architecture that enables quick deployment of new features and functions.
Thanks to our comprehensive end-to-end solutions, financial institutions can eliminate dependencies on third parties and enjoy a fully integrated and reliable solution. This includes software development, management, maintenance, security, and other managed services. In addition to comprehensive monitoring of the ATMs, transaction processing, cash and asset management. To protect the new network, there will be an advanced state-of-the-art ATM security solution as well as a full incident management system.
