• ENEN
    • IT IT
    • FR FR
    • DE DE
    • ES ES
PARTNER LOGIN
  • ENEN
    • IT IT
    • FR FR
    • DE DE
    • ES ES

Auriga

  • COMPANY

    • About Us

    • Auriga History

    • Group

    • Our Values

    • Our Network

      • Partnerships

      • Certifications

      • Suppliers

    • CSR (ethical code)

      • CSR – Corporate Social Responsibility

  • BANKING

    • Overview

    • Needs

      • Channel Integration

      • Monitoring network

      • Marketing & Customer Relations

      • Accessibility of banking service

      • Corporate Banking

      • Banking Data Analysis

      • Branch of the Future

    • Products and Solutions

      • Shared Services

        • WinWebServer Architecture

        • Proactive Network Monitoring

        • One to One Marketing

      • ATM / Kiosks

        • WWS ATM

      • Internet / PC

        • WWS PC

      • Mobile Banking and Payments

        • WWS Mobile

      • Electronic payments

        • MyBank

      • Bank Marketing & Digital Signage

        • WWS One to One OMNIA

        • WWS Signage

        • WWS Perfect

        • WWS RSS Feed

        • WWS Simply Feed

      • Network Monitoring & Fraud Management

        • WWS Proactive Monitoring Manager

        • WWS Fraud Management System

        • WWS Simply Check

      • Call Centre

        • WWS Help Desk

      • Cash Handling

        • WWS Cash Handling

        • WWS Cash Management

      • Digital Invoicing and Document Management

        • WWS e-Invoicing

      • Branch

        • WWS Fill4Me and Bank4Me

        • WWS Greæter

        • WWS Customer Management

      • Business Analytics

        • WWS Business Analytics Management

        • WWS Asset Management

      • Cyber Security Platform

        • Lookwise Device Manager

  • NEWS & MEDIA

    • News

    • Press Release

    • Press Review

    • Blog

    • Videos

    • Infographics

  • RESOURCES

    • White Papers

    • Customer stories

    • Research

    • Brochures

  • CONTACT

    • Contact us

  • CAREERS

    • Work for Us

    • Online application

    • Job vacancies

Press Release

  • Home
  • News & Media
  • Press Release
  • Top Italian Bank Carige rolls out first of its fully digital branches with Auriga
italian bank carige

Top Italian Bank Carige rolls out first of its fully digital branches with Auriga

23 November 2021 / Press Release

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience

London, 23 November 2021 – Auriga,  a global software provider for the omnichannel banking and payments sector, today announced that Banca Carige, an Italian retail bank with over 480 branches all over Italy, is launching its first four Carige Smart branches using Auriga’s #NextGenBranch digital self-service solutions including secure, integrated video banking in-branch.

The new Banca Carige smart branches operate in parallel with the traditional network and utilise greater automation and innovative digital banking capabilities enabled by Auriga’s #NextGenBranch solutions.

This new branch-banking model is expected to increase profitability for the bank, with a fully digital branch reducing operating costs by 38% compared to traditional branches.  It also enables Banca Carige to optimize highly skilled personnel and deploy staff to more valuable activities.

Each of the new smart branches is equipped with intelligent technologies that allow customers to access all the bank’s services in self-service mode or to interact in specific areas with the bank’s consultants via video assistance in a secure way. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs. Moreover, digital branches will transform the customer journey into an interactive digital banking experience, with enhanced customer satisfaction.

In our digital age, banks need to be competitive by offering integrated services that meet the needs of a diversified customer base, while optimising their investments. Banks cannot sit by as powerful change affects the future of bank branches and technology can play a significant role in enhancing in-branch customer experience.

We are proud of how Banca Carige is working with us to seize this opportunity for change, addressing the digital challenge through an approach capable of integrating the physical experience with digital tools and automation.

Commented Vincenzo Fiore, CEO of Auriga.

The intelligent branches are equipped with the latest Auriga #NextGenBranch solutions that offer integrated customer-facing services across all banking channels, on self-service and assisted self-service terminals.

The latter allows customers to carry out all the operations of traditional branches and to receive assistance from remote operators. Outside the branches, multifunctional ATMs provide in self-service mode, a wide range of banking operations that are always available – including card or mobile withdrawals, wire transfers, cash and cheque deposits, tax, and bill payments.

Thanks to the Auriga Bank4Me solution, private consultation areas are equipped with assisted self-service counters, tablets, and monitors to allow customers to access services (including consultancy and sales) independently or via remote assistance.

The integration of the biometric signature at the access station allows Banca Carige’s consultants to provide advice and assistance, even remotely, on a wide range of banking, financial, and insurance products.

Download the press release

For information about Auriga’s PR activities and to receive our press kit:
Contact the Communication Department

     
  • Tweet
  • News
  • Press Release
  • Press Review
  • Blog
  • Videos
  • Infographics

SUBSCRIBE TO THE NEWSLETTER

Subscribe today and you will get:

  • News on software solutions
  • Customer stories
  • Invitations to industry events and conferences
  • Detailed reports
  • Market research
  • and much more!
CONTACT

HEADQUARTER - BARI
Via Don Luigi Guanella, 17
70124 Bari - Italy

TEL: +39.080.5692111

info@aurigaspa.com

Milan office
Rome office
Brussels office
London office
Madrid office
Pamplona office
Mexico City office

BUSINESS CONTACTS
Niccolo Garzelli - Auriga - Footer

Niccolò Garzelli Milan office
niccolo.garzelli@aurigaspa.com

MARK ALDRED London office
mark.aldred@aurigaspa.com

Stefano Cipollone Milan office
stefano.cipollone@aurigaspa.com

Daniela Azzolini Milan office
daniela.azzolini@aurigaspa.com

MARTIN ESPINELMexico City office
martin.espinel@aurigaspa.com

lukasz-feluch

ŁUKASZ FELUCHLondon office
lukasz.feluch@aurigaspa.com

RUDY DE WOLFBrussels office
rudolf.dewolf@aurigaspa.com

EXPLORE
  • About Us
  • WinWebServer
  • Blog
  • White Papers
  • Research
LATEST NEWS
  • Auriga-trends-2023-blog-ENG

    Banking and fintech trends to watch in 2023

    24/01/2023
  • f1-solutions-image-press-release

    AURIGA EXPANDS INTO CENTRAL & EASTERN EUROPE MARKET FOR DIGITAL SELF SERVICE BANKING TECHNOLOGY

    19/01/2023
  • atm-operation-at-bank-blog-ENG

    Protecting access to cash in a digital world

    20/12/2022

Connect with us

SUBSCRIBE TO THE NEWSLETTER

Auriga Spa - Copyright © 2022 - All rights reserved | Legal Notice | Privacy Policy
P.I. 05566820725 - Capital € 1.196.055 i.v. - R.E.A. 426675

TOP
We, and third party websites you may interact with via our site, use cookies to collect site usage data and improve your experience, this includes permanent and profiling cookies.
By clicking ‘Accept’ you agree to allow cookies, however you can disable this through your browser settings at anytime. If you opt to totally or partial disable cookies, this might compromise some features on the website.
For more information on our cookie policy, go to the Legal Notice page.
Accept

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT