On Friday 10th December 2021 at 3pm CET, Auriga will be participating in a webinar presented by Mark Aldred, Vice President of International Sales at Auriga, and Bob Meara, Senior Analyst at Celent.
The webinar will focus on how COVID-19 has reshaped bank branches and how customers have been led towards using digital and ATM channels.
The webinar will focus on:
- The role of branches and ATMs in the digital storm: There has been a strong growth in digital banking, however branches and ATM channel budgets have been either frozen or cut altogether.
- The impact of COVID-19 on the customer: The pandemic caused many shifts in customer behaviours, as more services became digital and smart payment methods became widely accepted. However, many banks have learned the wrong lessons from it, as most believe that all customers have a digital-only mindset, when in fact this is not the case.
- Key technology trends and imperatives for retail banks in 2022: Taking a look at how banks will make improvements to customer engagement, adopt a different approach to growth, drive product innovation, diversify technology, and embrace disruptive imperatives in payments and lending.
Join us this Friday to learn more about what banks can do to embrace the new changes to the financial industry and how leaders can take this opportunity to gain a sense of purpose by supporting the recovery from the pandemic and helping to tackle some of the biggest issues facing the economy.