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Even though customers have moved towards cashless payments in recent years, more people are starting to rely on cash again as cost of living pressures increase. So, access to cash is more important now than ever before. But, accessing cash is becoming increasingly difficult as bank branches are disappearing on high streets across the UK.
Bari, Italy, 9th October 2024 – Auriga, the global software provider for omnichannel banking and the payments industry, today announced a new powerful data analytics tool for collecting, analysing, and forecasting operational and business performance across all banking service channels. As an integral part of its omnichannel banking solution suite, the new WWS INSIGHT module
Today, September 18th, marks an important day in how one country, the UK, responds to customer concerns over the loss of bank branches and ATMs in their communities. From this the date the UK’s financial regulator, the Financial Conduct Authority, formally applies its new powers to regulate how banks shutter bank branches and cut ATM
With the Financial Conduct Authority closing the consultation on how banks manage branch and ATM closures and whether the guidance on these matters should be chanced, Auriga examined the situation and shared its perspective on what could happen next. For a substantial number of people, indeed, having access to in-person banking services is still crucial
This year’s ATMIA’s Europe and Emerging Markets 2024 conference and exhibition is coming to London’s Royal Garden Hotel from 9th October to 10th October 2024. The event will be advocating for cash, ATM security and payment choice for customers. It will also bring together an array of stakeholders from the global ATM industry, including financial
It is no secret that banks are under pressure to digitally transform and drive innovation in their operations and improve their customer service practices. They should always strive for ways to innovate their operating systems and ensure that customers are able to access the best service possible across all platforms. Thus, creating a truly omnichannel
Digital transformation and innovationin technology have had a strong impact on the supply of banking services to customers and the bank-to-customer relationship. Banks need to prepare themselves for unprecedented challenges by adapting their strategies, to keep pace with new technologies and maintain a competitive edge in the long term. Auriga is committed to research and
Last month, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024. This is the most authoritative study of how well or not major organisations serve their customers. Overall, the latest report finds customer satisfaction is dipping across all sectors including banking and financial services.
Even though it is heavily spelt out by regulators and others, the digitalisation of financial services comes with increased security risks, even as it improves services and operating efficiencies. This year, the 2024 Global Financial Stability Report from the International Monetary Fund (IMF), said the financial services sector is highly exposed to cyber-attacks, with nearly
Today is election day in the UK. When the campaign started, we asked how much the loss of in-person banking services and the demand for better alternative solutions that use new technology would be an election issue. While there have been bigger issues debated during the campaign, ensuring local communities have better access to cash
