Category: News & Media

Omnichannel integration and branch transformation are rising up the agenda for banks as customers are increasingly using multiple channels in parallel — from smartphones to tablets, PCs and ATMs —…

Leading banks are continuing to transform their ecosystem through the introduction of new technologies that facilitate a rich and personalised digital experience for their customers. The increasingly widespread automation of…

Banks around the world have for several years been trying to improve both the customer experience and develop an integrated, single view of the client’s product holdings across multiple channels.…

By 2020, mobile wallets will become the preferred method of in-store and digital payments, according to a study produced by Internet & American Life Project and Elon University. Proponents of…

Even a limited investigation into the ATM and mobile banking channels will quickly dispel any doubts that a fusion of these two preeminent channels is inevitable. Auriga, Diebold, NCR, and…

Mobile is about more than technological innovation Mobile technology is increasingly taking centre stage today as an alternative means to connect and interact with content and clients. There is, therefore, a…

Choosing the correct technology will maximize value and provide a seamless customer experience. Going inside a bank branch location is no longer the only way to handle a bank transaction. According…

Few banks and businesses have connected their multiple channels, including mobile, to create an integrated multichannel experience. According to the ATM Future Trends Report 2012 by ATMIA, mobile integration is…

The concept of multi-channel banking has been around for some time now. Yet whilst the idea has been well understood, the fact that very few banks can genuinely claim to…

The retail banking world has been an interesting one to inhabit for the last few years and will be for a few more to come as the competition between the…