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WWS Help Desk
Advanced Help Desk Support WWS Help Desk streamlines all aspects of the help desk services resulting in customer queries and requests being resolved faster and more accurately. With WWS Help Desk help desk operators can build more rewarding relationships with the bank’s customers and support a greater number of products with confidence and increased efficiency.
2018: what lies ahead for the banking industry?
The new year is just around the corner, and here at Auriga, we’re excited for what promises to be a pivotal time for the banking industry. We expect to see a few large changes in 2018, all centred around digital transformation and self-service software. Keep reading for some of the key fintech trends that we’re
- Published in Blog
Research
Leader italiano nel software per la banca omnicanale Da oltre 20 anni progettiamo e realizziamo software innovativi, punto di riferimento per il mondo delle banche. Auriga è protagonista di livello internazionale nella realizzazione di soluzioni software proprietarie con una forte specializzazione nell’area Banking, attraverso lo sviluppo di piattaforme integrate che hanno contribuito a definire gli
Auriga looks forward to seeing you at Innovation Summit 2017
The international conference dedicated to future trends in technology (held in Rome, October 23-24) will include Auriga, demonstrating the company’s focus on continuous innovation. The sixth Innovation Summit , which will be held in Rome on October 23 and 24 (at the Sheraton Parco de Medici – Via Salvatore Rebecchini, 39), will focus on one
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WWS Business Analytics Management
The solution that facilitates and accelerates the strategic decision-making process Banks have a growing need for software to make full use of the masses of data they collect concerning both the services they offer and how customers are using those services. Software should be able to extrapolate and process useful data in real time, in
WWS Perfect
Excellence in help desk software WWS Perfect is the software platform for the management and analysis of calls and requests processed by the help desk operators. It is an integrated, multibank and omnichannel tool that answers a fundamental strategic need: to build a relationship with the customer that creates maximum customer satisfaction. WWS Perfect, integrated
The future of banking
The banking industry has undergone some pretty dramatic changes in the last few years, with new tech transforming the way that people want to manage their finances. Online banking, banking apps and increasingly sophisticated self-service software mean that now, banks are in a position to offer a really personalised and flexible service to their customers.
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Predicting your cash – why banks need to get smarter with advanced cash flow technology
With cash withdrawals rising by about 3% every year in the UK (Payments UK), and the number of ATMs growing by an average of 12.4% annually since 2010, the global number of ATMS is expected to rocket to over 3.5 million by 2020 (Accenture). So, it’s safe to say that cash remains a valuable part
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A new tool to collect, process and immediately represent in graphical form all analytical data stored in the bank’s information system At the recent London conferences, Self-Service Banking Europe 2017 and ATM Cash & Innovation Europe 2017 , we introduced to the market our new module in the omnichannnel WinWebServer (WWS) suite: WWS Business Analytics
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The ATM innovation trade show will be held on 13-14 June at the Lancaster London Hotel, celebrating 50 years of ATMs. ATM & Cash Innovation Europe is a new event dedicated to innovation of ATMs and self-banking devices, organised by the ATM Industry Association (ATMIA) , which is celebrating its 20th anniversary. Hundreds of representatives
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