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Are banks hitting their omnichannel service scores?
As retail banks approach the half-year point, how should we be judging the success of their customer service strategy six months into 2024? Should the metric be how much have they digitised their teller services or how many cross–channel services have they offered? This is how major banks measure success in responding to changing customer
- Published in Blog
Harnessing the power of AI in banking
More often than not, Artificial intelligence (AI) is seen as a doomsday topic by some, but others believe AI has the potential to change the world. With the UK being set to become the global hub of AI regulation, it creates trusted and responsible technology. We cannot hide away from AI and machine learning in
- Published in Blog
Outlook 2024: Auriga’s predictions for the Banking Industry
With the start of the new year, Auriga wants to provide its perspective on the main trends that will mark the banking sector in 2024 and outline the future challenges for banking institutions and strategies on how to address them. In particular: Assisted self-service: a hybrid approach to banking Banking hubs rollout Conversational AI Cybersecurity
- Published in Press Review
What 2024 has in store for Retail Banking
As the banking sector sails into 2024, the current is shifting towards an era defined by digital transformation and innovative customer service strategies. No longer monolithic conservative institutions, they are becoming dynamic digital service providers sensitive to how technology and customer behaviour is changing. In this whitepaper, Auriga will deep-dive into the top trends to
- Published in White Papers
The ATM Industry Association (ATMIA), the leading non-profit trade association representing the entire global ATM industry, has named Auriga its January Member of the month for Europe and Emerging markets. This is in recognition of our close involvement in the association and shared aims to promote self-service banking solutions globally. Acknowledging the accolade, our founder
- Published in News
What does 2024 Hold for Retail Banks?
2024 will be another major year of change and challenge for retail banks. Our hope is that we see some retail banks take a more ambitious approach to digital self-service banking and not simply mark the year by more branch and ATM network cuts that harm customers. Will the brakes be applied on branch and
- Published in Blog
What Self-Service Channel Needs for Better Cybersecurity in 2024
October is over and so is the month’s annual focus on putting cybersecurity to the top of everyone’s agendas. But obviously vigilance about cybersecurity shouldn’t let up once Halloween is over. And this is especially the case for the financial institutions which are always in the cross hairs of cyber criminals and fraudsters. The importance
- Published in Blog
BANKING AS–A–SERVICE: THE OPEN BANKING PARADIGM
Open banking is changing how customers use financial services and automating the process of signing up. It also provides valuable data for creating personalized business offers. Nevertheless, the uprising is still ongoing. The convergence and melding of finance and data enables a new model: banking-as-a-service. This shift paves the way for enhanced security, increased cross
- Published in Blog
Keeping Customers Engaged with ATM-as-a-Service
Banks are faced with various challenges, from cost pressures to customers’ rising expectations, and are struggling to adopt scalable strategies for delivering excellent service. They have a greater focus on self-service and automation, changing the shape and flow of traditional branches. For example, tellers have become consultants focused on selling value-added services rather than simple
- Published in Blog
Banking and Fintech industry outlook in 2023
The banking industry is experiencing a major move towards digitalisation to remain competitive and generate new revenue streams to drive growth. In this whitepaper, Auriga will deep-dive into the top trends to consider over the next 12 months for the banking and fintech industries. Staying ahead of these trends is crucial for retail banks to
- Published in White Papers
