{"id":70912,"date":"2022-11-17T16:26:11","date_gmt":"2022-11-17T14:26:11","guid":{"rendered":"https:\/\/www.aurigaspa.com\/?p=70912"},"modified":"2022-11-17T16:26:11","modified_gmt":"2022-11-17T14:26:11","slug":"branch-transformation-2022-realising-the-bank-of-the-future-today","status":"publish","type":"post","link":"https:\/\/www.aurigaspa.com\/en\/news-and-media\/news\/branch-transformation-2022-realising-the-bank-of-the-future-today\/","title":{"rendered":"Branch Transformation 2022: Realising the bank of the future today"},"content":{"rendered":"<p>Auriga is looking forward to this year\u2019s <a href=\"https:\/\/www.rbrlondon.com\/conferences\/bt\/\" target=\"_blank\" rel=\"noopener\"><strong>Branch Transformation 2022<\/strong><\/a> (29<sup>th<\/sup> \u2013 30<sup>th<\/sup> November), the world\u2019s leading conference dedicated to branch design, customer experience, and strategy-driven transformation. Over 350 delegates representing more than 120 organisations from 45 countries will gather <strong>at Park Plaza London Riverbank Hotel<\/strong> to showcase cutting-edge solutions, share thought-provoking case studies, and network.<\/p>\n<p><strong>Mark Aldred<\/strong>, Head of International Sales at Auriga, will be discussing \u201c<strong><em>Costs saving or access to banking services? That is (not) the (real) question\u201d <\/em><\/strong>in a dedicated conference session on <strong>Wednesday 30<sup>th<\/sup> November, 9:00 am (GMT) with a moderator of RBR.<\/strong> The focus of the conversation is on finding a solution that does not prioritise one problem over another. Banks must indeed study and analyse the needs of the end user and adopt a technology that addresses all issues.<\/p>\n<p>We also have the honour of inviting <strong>Concei\u00e7\u00e3o Matos<\/strong>, Transformation Office Leader at <strong><a href=\"https:\/\/www.novobanco.pt\/\" target=\"_blank\" rel=\"noopener\">Novobanco<\/a><\/strong><strong>,<\/strong> the fourth largest Portuguese bank in terms of assets and Auriga\u2019s customer, to join us on stage. Novobanco implemented a <strong>new distribution branch model<\/strong> using Auriga\u2019s WinWebServer (<strong><a href=\"https:\/\/www.aurigaspa.com\/en\/banking\/overview\/\">WWS<\/a><\/strong>) in 2019 on VTMs (Virtual Teller Machines) for greater functional simplicity and to strengthen the bank\u2019s image. At the conference, the WWS suite of solutions will also run on an assisted self-service teller from <strong><a href=\"https:\/\/www.atecap.kr\/eng\/main\/main.html\" target=\"_blank\" rel=\"noopener\">ATEC AP<\/a><\/strong> (Booth D3), a hardware vendor and partner of Auriga.<\/p>\n<p>Self-service plays a crucial role in teller operations, where the value of the relationship is lower; it allows better customer service, enhances the customer service, minimises IT expenditure, and boosts internal efficiency. Branch employees can now focus on customer interactions and listen better to end users\u2019 needs to achieve higher levels of satisfaction.<\/p>\n<p>That\u2019s not all, attendees will be able to experience first-hand Auriga\u2019s <strong><a href=\"https:\/\/www.youtube.com\/watch?v=NVRGxKV9NkA&amp;feature=emb_logo\" target=\"_blank\" rel=\"noopener\">Bank4Me<\/a><\/strong> desk, a <a href=\"https:\/\/www.aurigaspa.com\/en\/news-and-media\/press-review\/remote-banking-assistance\/\">module<\/a> within Auriga\u2019s <strong><a href=\"https:\/\/www.youtube.com\/watch?v=mQqhEU0aXoA\" target=\"_blank\" rel=\"noopener\">#NextGenBranch<\/a><\/strong> proposition. Bank4Me is designed to answer the need for more high-level customer care using audio and\u00a0<a href=\"https:\/\/www.aurigaspa.com\/en\/blog-eng\/video-banking\/\">video banking<\/a>\u00a0channels on any self-service terminal, in fully automated remote branches, through a digital video terminal within a private area of the branch. It is already deployed in the new digital banking branches run by Italian retail bank, <strong><a href=\"https:\/\/www.aurigaspa.com\/en\/news-and-media\/press-release\/italian-bank-carige\/\">Banca Carige.<\/a><\/strong> This model could be reflected in how UK banks transform rather than trash their branch networks.<\/p>\n<p>As a business, we are committed to creating innovative software and Next Gen Branches that set the benchmark for high quality banking solutions. Auriga will be unveiling <strong><a href=\"https:\/\/www.aurigaspa.com\/en\/news-and-media\/press-release\/auriga-extends-advanced-bank-branch-self-service-solution-with-iole-the-new-smart-personal-banking-virtual-assistant\/\">IOLE<\/a><\/strong>, a virtual assistant integrated with Bank4Me that answers to customers\u2019 requirements, further\u00a0<strong>improving the experience of using digital self-service branch<\/strong>\u00a0services. Based on Open APIs, it can be easily integrated with other self-service banking channels and third parties service providers enabling a faster time to market for new services and\u00a0<strong>revenue-generating opportunities<\/strong>.<\/p>\n<p>Come join Auriga\u2019s experts at <strong>Booth D4 <\/strong>in the Exhibition Hall for a good Italian coffee at the Barista Bar! Please click <a href=\"https:\/\/www.aurigaspa.com\/en\/meet-auriga-at-branch-transformation-2022\/\">here<\/a> to request a meeting with us, if already registered. Find out more about the list of keynote sessions installed over the two-day conference <a href=\"https:\/\/www.rbrlondon.com\/conferences\/bt\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<div class=\"button_custom\"><a href=\"https:\/\/www.aurigaspa.com\/en\/meet-auriga-at-branch-transformation-2022\/\">REQUEST A MEETING WITH AURIGA<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Auriga is looking forward to this year\u2019s Branch Transformation 2022 (29th \u2013 30th November), the world\u2019s leading conference dedicated to branch design, customer experience, and strategy-driven transformation. Over 350 delegates representing more than 120 organisations from 45 countries will gather at Park Plaza London Riverbank Hotel to showcase cutting-edge solutions, share thought-provoking case studies, and<\/p>\n","protected":false},"author":1,"featured_media":70913,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[20968],"class_list":["post-70912","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-branch-transformation-2022"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Branch Transformation 2022: Realising the bank of the future today | Auriga<\/title>\n<meta name=\"description\" content=\"Auriga is looking forward to this year\u2019s Branch Transformation 2022 (29th \u2013 30th November), the world\u2019s 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