{"id":69355,"date":"2021-12-20T14:11:39","date_gmt":"2021-12-20T12:11:39","guid":{"rendered":"https:\/\/www.aurigaspa.com\/?p=69355"},"modified":"2021-12-20T14:11:39","modified_gmt":"2021-12-20T12:11:39","slug":"ending-the-year-with-a-bang","status":"publish","type":"post","link":"https:\/\/www.aurigaspa.com\/en\/news-and-media\/blog-eng\/ending-the-year-with-a-bang\/","title":{"rendered":"Ending the Year with a Bang"},"content":{"rendered":"

A few weeks ago, we attended our first in-person conference in London after many, many months of virtual events.<\/p>\n

Auriga has always been present at the RBR Branch Transformation and BankSec conference<\/a> in London, so it was a real pleasure to be back with a physical stand on November 30th<\/sup> \u2013 December 1st<\/sup>, \u00a0and to be able to \u00a0meet delegates face to face again.<\/p>\n

A large turnout of nearly 3,000 people attended the two-day event which brought together banks, innovative fintechs, leading suppliers, press and industry analysts from all around the globe. Many were showcasing their latest banking technology with thought-provoking case studies and presentations and discussing the latest trends.<\/p>\n

If you couldn\u2019t attend the event, then not to worry, here is what you missed\u2026<\/p>\n

How banks are responding to new trends and changes<\/h2>\n

At the event, Mark Aldred, our VP of International Sales discussed the latest on how new trends and customer behaviours are affecting the future of the branch. As a result, some banks are closing their bank branches. This is primarily in response to the need to cut costs and the growing demand for digital and remotely accessible services.<\/p>\n

This trend could have negative consequences, as there is a risk of completely de-banking some areas that deeply depend on in-person branches. In doing this, banks are neglecting a demographic that rely on a specific set of services. For example, senior citizens who prefer visiting their branch for all their banking needs, or customers who are used to direct, human contact with advisers.<\/p>\n

Above all, by reducing the number of physical locations, this can lead to the dehumanisation of banks. When instead, banks should be leveraging the strengths of human relationships by through technology to design personalised experiences.<\/p>\n

To address what was a major theme of the event, we showcased the latest developments in our #NextGenBranch solution for reducing costs while expanding and enhancing services in branches.<\/p>\n

For example, we presented our Bank4Me and Fill4Me solutions at the show to demonstrate how to access all the\u00a0branch\u00a0services in self-service assisted mode<\/strong> around the clock and interact with bank consultants via video conference for more complex transactions in a safe and personalised way:<\/p>\n