{"id":62090,"date":"2020-11-30T12:30:24","date_gmt":"2020-11-30T10:30:24","guid":{"rendered":"https:\/\/beta.aurigaspa.com\/?p=62090"},"modified":"2021-08-03T12:06:07","modified_gmt":"2021-08-03T10:06:07","slug":"how-to-manage-atms","status":"publish","type":"post","link":"https:\/\/www.aurigaspa.com\/en\/news-and-media\/blog-eng\/how-to-manage-atms\/","title":{"rendered":"How to Manage ATMs in the Digital Age – 3 Strategies"},"content":{"rendered":"

Access to cash is a serious issue in the UK and the pandemic isn\u2019t helping<\/strong>, with 22%<\/a> of UK respondents to a Mastercard survey saying they’ve stopped using it entirely.<\/p>\n

This is backed by Bank of England\u2019s latest findings<\/a>, which indicated that the volume and value of cash withdrawn from the ATM network overseen by LINK were roughly 60% lower in late March 2020 compared with the same period in 2019.<\/p>\n

That said, cash is however still in use and one of the most used form of payment<\/a> – it is banks\u2019 responsibility to guarantee access to cash<\/strong> via cashback, ATMs, and branches for everyone for the long-term.<\/p>\n

This blog will deep-dive into several ways that this can be achieved and can be taken into consideration when reviewing 2021 plans<\/strong>.<\/p>\n

What can be done?<\/h2>\n

With more and more businesses going cash-free and the UK raising<\/a> its contactless transaction limit in April 2020 from \u00a330 to \u00a345, ATM transactions fell 62%<\/a> annually at the start of national lockdown measures.<\/p>\n

Therefore, banks are now looking to review innovative ways of managing their fleet of ATMs<\/strong> so that they can provide cash and banking services accessibility to customers during and beyond the pandemic, handle the decrease in cash withdrawals via ATMs, whilst simultaneously trying to minimise the management costs<\/strong> of ATMs within the context of a wider branch transformation strategy.<\/p>\n

Some banks are already reviewing their ATM channel strategy, not considering it just as a \u201ccash dispenser\u201d but as a potential new revenue generating channel. Whereas others are changing the way they manage their ATMs \u2013 for instance, launching joint ATMs or sharing machines with other banks.<\/p>\n

Good examples of how this is being done well is the GELDMAAT<\/a> initiative in Netherlands (joint partnership between major Dutch banks – ING, Rabobank and ABN Amro<\/a>) and the Batopin<\/a> initiative in Belgium (joint partnership between four banks – Belfius, BNP Paribas Fortis, ING and KBC).<\/p>\n

Making the most out of the ATM channel<\/h2>\n

Now, more than ever, banks should focus on new technologies and rethink strategies<\/strong> aimed at completely reviewing their ATM management, making the most out of this channel, and ensuring they could be a source of revenue rather than costs allowing customers and prospects access to cash<\/a> and other banking services.<\/p>\n

Here some drivers<\/strong>:<\/p>\n