News
This new function developed by Auriga allows the ATM user to speak to a real person (call centre operator) for all situations that cannot be satisfied by interaction with the self-service machine. By choosing the “contact operator” item, the user will be automatically put through to the first available operator, who will be able to help him with simple ATM operations or provide special services, such as ticket booking. The entire communication stage takes place via video conferencing, allowing the user to see the operator's face and recreating the relationship with a traditional bank teller. Using innovations such as these, the banking institution can redefine the way they provide their services, increasing the number of services available and making them more accessible. They can then concentrate on the most suitable ways of improving the efficiency of the single channel (self service or branch), increasing the cross selling index and improving customer profitability, which today more than ever before is the main aim of every bank.
